Transparent by design.

Introduction

Pinnacle Infratech & Service Pvt Limited, trading as NeauraBuild ("NeauraBuild", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information about you when you visit our website (neaurabuild.com), use our mobile applications, or engage with our services as a buyer, seller, or partner.

By using our platform, you agree to the collection and use of information in accordance with this policy. This policy applies to all users including businesses (B2B), individual consumers (B2C), and individual home builders (IHB).

This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

We collect the following categories of information:

Personal Identification Information
- Full name, designation, and contact details (email address, phone number)
- Billing and delivery addresses
- Government-issued identifiers: GSTIN, PAN Card number, Aadhaar (optional), CIN, MSME/Udyam Registration Number

Business Information
- Company name, type (SME/MSME/Large Enterprise), and registration details
- Business category and primary activities
- Annual procurement volumes and business requirements

Transaction Information
- Orders placed, quotes requested, and purchase history
- Payment details (processed securely via third-party payment gateways; we do not store full card details)
- Invoice and delivery records

Technical Information
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, referral sources, and click patterns
- Cookies and similar tracking technologies (see our Cookie Policy)

Communication Records
- Emails, chat messages, and support tickets sent to us
- Inquiry and quote request submissions with reference IDs

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery
- To process orders, manage deliveries, and handle returns or complaints
- To generate quotes, inquiry reference IDs, and respond to business queries
- To connect buyers with appropriate suppliers and logistics partners

Account Management
- To create and maintain your account and business profile
- To verify identity and business credentials (GSTIN, PAN, MSME)
- To send transactional communications (order confirmations, OTPs, invoices)

Communication and Marketing
- To send product updates, promotional offers, and platform announcements (with your consent)
- To route partnership and procurement inquiries to the appropriate account manager
- To send SMS notifications for order status and reference IDs

Platform Improvement
- To analyze usage patterns and improve our platform features
- To conduct research and generate aggregated analytics (anonymised)
- To detect and prevent fraud, abuse, and security incidents

Legal Compliance
- To comply with applicable Indian laws including GST regulations, the IT Act, and anti-money laundering requirements
- To respond to lawful requests from government authorities

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers and Partners

Business Partners
- Suppliers and manufacturers when you request a quote or place an order
- Financial institutions when you apply for credit facilities on our platform

Legal Requirements
- Government agencies, regulators, or law enforcement when required by law
- Courts or tribunals in connection with legal proceedings

All third-party service providers are contractually bound to protect your data and use it only for the specified purpose.

Data Security

We implement industry-standard security measures to protect your personal and business information:

- All data is encrypted in transit using TLS 1.2 or higher
- Sensitive data at rest is encrypted using AES-256
- Access to personal data is restricted to authorised personnel on a need-to-know basis
- We conduct regular security audits and vulnerability assessments
- Payment data is handled through PCI-DSS compliant payment processors

Despite these measures, no system is completely secure. In the event of a data breach that is likely to cause harm to your rights or freedoms, we will notify you and the relevant authorities as required under applicable law.

Your Rights

Under applicable Indian law and our commitment to best practices, you have the following rights:

- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Grievance Redressal: Lodge a complaint with our Grievance Officer

To exercise any of these rights, contact us at privacy@neaurabuild.com or write to our registered office. We will respond within 30 days.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer:

Name:
Designation:
Email: privacy@neaurabuild.com
Address: Udaipur,Rajasthan

You may contact the Grievance Officer for any complaints or concerns regarding the processing of your personal data. We will acknowledge your complaint within 24 hours and resolve it within 30 days.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

- Update the "Last Updated" date at the top of this page
- Notify registered users by email or a prominent notice on our platform
- Obtain fresh consent where required by law

We encourage you to review this policy periodically. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.